The information we collect
Eco Guardian may collect personal information about you, such as your name, email address, postal address, phone number, gender, birthday etc., when you visit this website, register with this website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion.
How the information is used
When a product is purchased through this website or through marketing/promotional activities (e.g. via this website, over the telephone etc), personal information may be requested (such as name, phone, email and address) in order to provide product information, marketing materials, provide newsletters, electronic newsletters (e-newsletters), provide new release/launch information, and advise of other Eco Guardian products, competitions or events, which may be of interest to you. No one is obliged to provide personal information and you always have the choice not to receive marketing information. For instructions on opting out, please see the section entitled “Access and correction of information” below. However, failure to do so may result in Eco Guardian being unable to provide you with upcoming promotion, event or product information and/or provide certain services including sales of products and after sales services.
In common with many commercial websites we may also collect information which tells us about visitors to our website. For example, we may collect information about the date, time and duration of visits and which pages of the website are most commonly accessed. This information is generally not linked to the identity of the visitors, except where the website is accessed via links in an email we have sent.
Passive information collection
This website may use and combine such passively collected anonymous information to provide better service to website visitors, customise the website based on your preferences, compile and analyse statistics and trends, and otherwise administer and improve the website for your use. Such information is not combined with personally identifiable information collected elsewhere on the website unless you have consented.
“Session” cookies are temporary bits of information that are used to improve navigation, block visitors from providing information where inappropriate (the website “remembers” previous entries of age or country of origin that were outside the specified parameters and blocks subsequent changes), and collect aggregate statistical information on the website. They are erased once you exit your Web browser or otherwise turn off your computer.
“Persistent” cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (such as passwords), helping to determine what areas of the website visitors find most valuable, and customizing the Web website based on your preferences on an ongoing basis. Persistent cookies placed by this website on your computer may hold personally identifiable information, but only if you have registered or have otherwise consented to the retention of personally identifiable information you have provided at the website. Otherwise, our website’s server only knows that an unidentified visitor with your cookie has returned to the website. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it.
To learn more about cookies and how to specify your preferences, please search for “cookie” in the “Help” portion of your browser.
A website may use Internet Protocol (IP) addresses. An IP address is a number assigned to your computer by your Internet service provider so you can access the Internet and is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer). The IP address can be used to diagnose problems with a server, report aggregate information, determine the fastest route for your computer to use in connecting to a website, and administer and improve the website.
“Internet tags” (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell the Web website server information such as the IP address and browser type related to the visitor’s computer. Tags may be placed both on online advertisements that bring people to the website and on different pages of the website. Such tags indicate how many times a page is opened and which information is consulted.
“Navigational data” (log files, server logs, and clickstream data) are used for system management, to improve the content of the website, market research purposes, and to communicate information to visitors.
Sharing personal information
Eco Guardian may share your personal information in the following ways:
• With its service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to its customers etc. Eco Guardian do not authorise these service providers to make any other use or disclosure of your information
• When it teams up with another company to offer or provide products, services or promotions to our customers
• To conform to legal requirements (including, but not limited to, requirements in accordance with any applicable law, regulation or government request) or comply with legal process, or to help maintain the law
• To protect its rights or property or those of our related companies
• To enforce its terms and conditions
• To act in the interest of Eco Guardian, or its related companies, customers or others;
Eco Guardian does not sell personal information to third parties. However, with your permission, we will, on occasion send marketing information on behalf of one of our business partners about products or services they provide that may be of interest to you. You may be asked if you wish to receive marketing materials from Eco Guardian’s business partners. If you elect to receive such materials, Eco Guardian will not share your personal information with such partners but rather will send a mailing or e-mail on behalf of the partners.
Eco Guardian reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the website, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.
Access and correction of information
You are in control of any personal information you provide to us. Eco Guardian wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, or would like to correct the personal information we have about you, you can let us know by at any time by contacting us at the email or postal address listed below.
In order to review any personal information we have about you or to ask us to delete that information or to stop further use of the information, please submit this information request form. We will endeavour to process this request as quickly as possible, however please allow 14 days for the request to be processed.
Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by Eco Guardian and are not under the control of Eco Guardian. The links are only provided as a convenience, and do not imply that Eco Guardian endorses, checks, or approves of the third party site. Eco Guardian is not responsible for the privacy principles or content of these third party sites. Eco Guardian is not responsible for the availability of any of these links.